Shipping policy
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Destination Country and International Shipping Estimates
We offer international shipping to all countries.
Please note that: Shipping charges for your order will be calculated and displayed at checkout.
We offer FREE shipping to anywhere in Serbia.
|
Destination Country |
Estimated delivery time |
Estimated Price |
|
Slovenia, Croatia, Bosnia and Herzegovina (Republic of Srpska and Federation of Bosnia |
5 to 7 business days |
$9-13 |
|
Other European countries |
7 to 9 business days |
$14-18 |
|
US and Canada |
9 to 12 business days |
$28-34 |
Local delivery
Free delivery for all orders placed in the Republic of Serbia.
Deliveries are made from 12-6pm GMT+1 Monday-Friday. We will contact you via text message or email with the phone number/ email address you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Tara Studio Handmade (Cumicevo Sokace, Lok 85, Belgrade, Serbia). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12pm-6pm Monday - Saturday. Please have your order confirmation email with you when you come.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tara Studio Handmade is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at tarastudiohandmade@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at tarastudiohandmade@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at tarastudiohandmade@gmail.com.